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- Guan, Shuqi, Chao, Chih-Wei (Fred), Tian, Feng
Effects of in-store live stream on consumers’ offline purchase intention
- Zhang, Peilin, Chao, Chih-Wei, Chiong, Raymond, Hasan, Najmul, Aljaroodi, Hussain M., Tian, Feng
- Muthaffar, Aisha, Vilches-Montero, Sonia
- Cheung, Man Lai, Leung, Wilson K. S., Aw, Eugene Cheng-Xi, Koay, Kian Yeik
- Cheung, Man Lai, Pires, Guilherme D., Rosenberger, Philip J., Leung, Wilson K. S., Salehhuddin Sharipudin, Mohamad-Noor
- Hook, Margurite, Baxter, Stacey, Kulczynski, Alicia
- Lindblom, Arto, Lindblom, Tara, Wechtler, Heidi
- Carlson, Jamie, Wyllie, Jessica, Rahman, Mohammad M., Voola, Ranjit
- Carlson, Jamie, Rahman, Mohammad M., Taylor, Alexander, Voola, Ranjit
Customer engagement behaviors: The role of service convenience, fairness and quality
- Roy, Sanjit Kumar, Shekhar, Vaibhav, Lassar, Walfried M., Chen, Tom
- Vilches-Montero, Sonia, Nik Hashim, Nik Mohd Hazrul, Pandit, Ameet, Bravo-Olavarria, Renzo
- Vilches-Montero, Sonia, Pandit, Ameet, Bravo-Olavarria, Renzo, Chao, Chih-Wei (Fred)
- Pandit, Ameet, Vilches-Montero, Sonia
- Lal Dey, Bidit, Pandit, Ameet, Saren , Mike, Bhowmick , Sanjay, Woodruffe-Burton, Helen
The impact of service failure on brand credibility
- Bougoure, Ursula Sigrid, Russell-Bennett, Rebekah, Fazal-E-Hasan, Syed, Mortimer, Gary
Antecedents of tourism destination reputation: the mediating role of familiarity
- Marinao Artigas, Enrique, Vilches-Montero, Sonia, Chasco Yrigoyen, Coro
- Carlson, Jamie, O'Cass, Aron, Ahrholdt, Dennis
Enhancing value for Chinese shoppers: the contribution of store and customer characteristics
An examination of the antecedents of repatronage intentions across different retail store formats
Service branding: consumer verdicts on service brands
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